Refund & Return Policy
Do You Accept Returns?
Because our products consist of peptides and amino acids with strict temperature and environmental sensitivities, we cannot accept returns or provide refunds for change-of-mind or order errors due to the high risk of product degradation.
We accept returns and exchanges for damaged or defective products only. If a product arrives damaged, broken, or defective, you must contact us at support@shoprealaminos.com within 14 days of delivery with your order number and photos of the issue. Once verified, we will gladly replace the item or issue a refund.
If an authorized return or exchange is approved by our team, we will provide the return shipping address for our processing facility at that time.
Lost Shipments & Missing Items
If a shipment has been lost by the carrier (e.g., FedEx, UPS) and it is not recovered, and the delivery confirmation report shows a non-delivery, then we will reship the order at no cost to you. However, if a shipment is claimed to be lost but the carrier's delivery confirmation officially shows "delivered," our delivery guarantee has been fulfilled, and we will not reship free of charge.
If a product is missing from your order, please contact us at support@shoprealaminos.com as soon as possible. Once we verify the legitimacy of the claim against our fulfillment logs, we will ship the missing item to you. All orders are documented and photographed prior to shipping to prevent fraudulent claims.
How Do Exchanges Work?
If you receive a defective or incorrect item and need to exchange it for the same product, please contact us at support@shoprealaminos.com within 14 days of delivery with your order number and a photo of the damaged or incorrect item. Once approved, we will provide a prepaid shipping label to return the defective item to us and immediately dispatch your replacement.
How Are Chargebacks Handled?
Chargebacks are taken very seriously and will be treated as fraud against our company. If you have changed your mind about a product, it is not grounds for filing a fraudulent chargeback. Please contact us at support@shoprealaminos.com if you have any issues with a product so we can explore valid options to assist you.
This page has not been reviewed by legal counsel. Have an attorney review and finalize this policy, along with your other Terms of Sale, before launch.